Homeowner Terms of Service

Portal Access

Homeowners may use the portal to request service, view service history, review equipment information, and submit contract or filter requests when enabled by their contractor.

Service Contract Changes

Contract cancellation, upgrade, and downgrade requests submitted through the portal are requests for contractor review until formal billing automation is connected.

Accuracy of Information

Portal records reflect information provided by the subscriber contractor and field technicians. Homeowners should contact their contractor if a record appears inaccurate.

Usage Data

The platform may use aggregated or de-identified usage data to improve the homeowner experience and related service operations. Personal information use should be described in the privacy policy.

Communications

Using the portal may generate contractor emails, invite links, service notifications, or follow-up messages related to active service relationships.

SMS Notifications

Homeowners who provide a mobile phone number and opt into SMS may receive transactional service notifications from their contractor through the Your Pro Portal SMS Notifications program. Messages may include appointment reminders, technician en-route updates, technician arrival ETAs, visit completion notices, follow-up reminders, and service-request confirmations. Message frequency varies based on active service activity, typically zero to five messages per appointment. Message and data rates may apply per your mobile carrier. Reply STOP to any message to opt out of further SMS; reply HELP to receive support contact information. Opt-out status is recorded immediately and future outbound SMS is suppressed until consent is restored. Full consent records and the disclosure text presented at opt-in are described at /compliance/sms-consent.