Legal
Subscriber Terms of Service
Draft framework for contractor subscribers. This should be reviewed by counsel before launch.
Accounts and Roles
Subscribers are responsible for account security, technician/homeowner access control, and activity performed under their workspace.
Plans, Billing, and Changes
Plans define user and client limits. Upgrade, downgrade, pause, and cancellation requests may be submitted in-app and take effect based on billing rules once implemented.
Usage Data
Your Pro Portal may use aggregated or de-identified operational usage data to improve the service, benchmark trends, and develop future products. Personal data handling should be described separately in the privacy policy.
Customer Data Ownership
Subscriber business records remain exportable by the subscriber. The platform may process this data to provide hosting, scheduling, notifications, backups, and support.
User Content; Uploaded Photos and Files
Subscribers are solely responsible for uploaded photos, notes, documents, and other user content, including obtaining any rights, permissions, and consents needed from property owners, occupants, employees, subcontractors, or other affected persons. Subscribers should not upload unlawful content, infringing content, malicious files, or highly sensitive personal information unless clearly necessary and legally permitted. Uploaded photos may be subject to storage limits, retention periods, and automatic deletion, including a 4-year photo retention policy when photo notes are enabled.
Indemnification for User Content
Subscribers will defend, indemnify, and hold harmless YourProPortal from third-party claims arising out of subscriber-uploaded content, including privacy, consent, defamation, property-access, and intellectual-property claims.
Backups and Service Availability
The platform will provide downloadable exports and scheduled backup workflows, but final retention windows and recovery commitments should be defined before launch.
Acceptable Use
Subscribers may not use the service for unlawful activity, credential abuse, scraping of other tenants, or misuse of homeowner information.